Contact channels
General airline assistance. The airline or ticket seller determines whether a booking can be changed, cancelled or refunded; this is not a dedicated refund hotline.
Booking and reservations
For a new itinerary, check the route, fare conditions and ticket seller before completing your purchase.
Changes, cancellations and refunds
Find the ticket issuer on your confirmation. Use its instructions to check whether a change, cancellation or refund is available for your fare.
Before getting in touch
The telephone listed for Avianca is published for Reservations and customer service. Keep the flight date, departure airport and reservation code nearby.
- Ask which fare conditions apply to your ticket.
- Have the flight number and travel date ready.
- Keep a copy of any new itinerary.
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