Contact channels
Booking and reservations
For a new itinerary, check the route, fare conditions and ticket seller before completing your purchase.
Changes, cancellations and refunds
Find the ticket issuer on your confirmation. Use its instructions to check whether a change, cancellation or refund is available for your fare.
Before getting in touch
Open SriLankan Airlines’s website to find the contact route for your location. Keep the flight date, departure airport and reservation code nearby.
- Record who issued the ticket before choosing a servicing channel.
- Decide whether you are asking for information, an itinerary amendment or a refund assessment.
- For bags, retain the claim reference and bag tag independently of the ticket.
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